Fakirhat Online Shop is the trade name of Bangladesh Online Shop LLC. These Terms and Conditions regulate the access and use of the website www.fakirhatonlineshop (hereinafter, the Website) owned by Bangladesh Online Shop LLC. Registered Office at Old Dhaka Road, Beside Basic Bank, Fakirhat, Bagerhat

as well as the services and products offered by Fakirhat Online Shop on its website.

Fakirhat Online Shop offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications on the website, the user accepts these Terms and Conditions.

For access to the website, users will not be required to register. However, to be able to contact any of the services offered by Fakirhat Online Shop, the User registration and acceptance of these conditions will be required before formalizing the payment. If User Want to Order without registering they can do.

These Fakirhat Online Shop Terms and Conditions described below define the rights and obligations of Fakirhat Online Shop and Users within the framework of the website. These are the only Terms and Conditions applicable to the use of the website (notwithstanding the fact that for certain services there may be particular conditions) and the contracting of orders through the website and they substitute any other conditions, except by prior agreement and in writing between Fakirhat Online Shop and the User. 

1. Privacy policies

What personal data do Fakirhat Online Shop require and for what purposes are they used?

The personal information we collect from our customers helps us to personalize and continuously improve your experience on our website. You need this information to process orders, deliver products and services, process payments, maintain and update our files and your accounts with us, make available content such as wish lists and customer comments, product recommendations, and services of interest to you. We also use this information to improve our services, features, and platform, prevent or detect fraud or abuse, and allow third parties to provide technical, logistic or other services on our behalf. We also use this information to adapt our communications, such as by sending emails or messages/SMS with promotions and offers that are of interest to our customers.

These are the data that require:

-Email: this data is very important for us as for the customer, with the email of the customer we can confirm that the account is being handled by the creator of the latter, sending the electronic receipt of the purchase and tracking the article or product, also various promotions or offers on the website.

-Mobile: with the mobile information located by you, it allows us to be sure to locate the customer at any time in case you do not respond to the email in case an accident has happened with the item or product purchased on the website.

-Information of debit or credit card: the cards that enter the website, only the last four indicators are shown so that the customer can identify the card and with which card he made the purchase. With this, customers can process their purchases on the website.

-Shipping address: we use this data to process the shipment and it is only shared with our shipping agent.

Does Fakirhat Online Shop share the information it receives?

The information related to our clients is an essential part of our business and we do not participate in the sale of it to third parties. We only share the name and address of the buyer for the company in charge of making the shipments or our own shipping agent.

Will the information be well protected?

The information that the client gives us will not be shared for lucrative fines. In this way Fakirhat Online Shop does not provide any information to anyone, except the company responsible for making the shipments.

* Note: You always have the possibility to choose not to provide information, although it may be necessary to make a purchase or to use some of the functions of www.fakirhatonlineshop.com.

2. Shipping Policy

Once the order is confirmed by us, all products in the warehouse will be sent in 24 business hours (the delivery time is counted since the payment is confirmed by us). We ship products everyday of the week.

Products will only be sent when we have confirmed the payment or confirmed cash on delivery by the customer

In case the orders do not arrive on time for some reason, the order will be extended for the next day.

 Fakirhat Online Shop will deliver according to the address provided by the client on our website.

The shipping cost is 20 taka . If the address is far from our initial area we might ask for extra delivery charges and will be notified to the customer before delivery

3. Refund Policy

Do you make refunds?

We will gladly make refunds with a credit to use in the next purchase. For Fakirhat Online Shop to accept a refund, the following cases must be submitted:

Product received in a bad condition: in case the product has been received damaged or defective.

Badly delivered product (not chosen by the customer): this is when the customer chose a product and an unsolicited product arrived.

* Note: if these requirements are not met, unfortunately Fakirhat Online Shop will not make refunds.

How is the reimbursement process?

The client will make the report through our email or call [email protected]/01627798550, specifying his order number.

Once the email has been sent, we will process the refund report, the customer will receive instructions to proceed with the return.

Once the client has made the shipment, you should immediately contact us and you must send the proof of delivery through our email/call [email protected]/01627798550.

The shipping cost will be borne by fakirhat online shop.

Once fakirhat online shop received the defective or misdelivered product, we will offer a credit of the total amount to be returned to the customer.

Credit will be sent via cash or bkash or any other mobile banking system. In the same way the client will be notified with a call.

4. FRAUDULENT ORDERS

When a transaction has been detected as fraudulent in our system, we request the following requirements from the customer:

– Personal identity photo.

– Photo of bank card/mobile banking in which I process the transaction (Visible the last 4 digits only, date and holder).

– Photo of the transaction processed in your online banking.

*NOTE: The client has a time of 48 hours to send what is required.

These data are reserved for our risk team and identify if the customer is fraudulent or not.

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